Privacy Policy
How we collect, use, and protect information.
Effective date: January 12, 2026
Overview
This Privacy Policy explains how Trial Bridge Clinical Research collects, uses, and shares information when you visit trialbridgecr.com, submit a form, request study matching, or opt in to SMS updates. We operate as a clinical research intake and coordination service and may route your request to licensed research partners for screening and next steps.
1. Information We Collect
- Contact information: name, email address, phone number.
- Study interest details: preferences and notes you submit in forms.
- Communication preferences: opt-in choices and message history for compliance.
- Device/usage information: IP address, approximate location, browser type, and site activity logs.
2. How We Collect Information
- Directly from you when you submit forms or contact us.
- Automatically via cookies and server logs when you browse the site.
- From service providers that help us operate our site and communications.
3. How We Use Information
- Respond to your request and route your inquiry to licensed research partners.
- Coordinate follow-up communications and scheduling when applicable.
- Send service-related updates, including optional SMS notifications if you opt in.
- Improve site performance, security, and user experience.
- Comply with legal obligations and enforce our policies.
4. Calls, Text Messages & Consent
If you provide a mobile number and opt in, you authorize us and our providers to send texts regarding your inquiry and account updates. Message frequency varies. Message & data rates may apply. Reply STOP to opt out and HELP for help. Consent is not a condition of participation.
5. Sharing of Information
We may share your information with licensed research partners for screening and with vendors that help operate the website and communications (hosting, analytics, messaging). We do not sell personal information for third parties’ own direct marketing.
6. Cookies & Analytics
We may use cookies and similar technologies to measure site performance and improve usability. You can control cookies through your browser settings.
7. Security
We use reasonable safeguards designed to protect information. No method is 100% secure and we cannot guarantee absolute security.
8. Data Retention
We retain information only as long as reasonably necessary for the purposes described above, unless a longer retention period is required or permitted by law.
9. Your Choices
- Opt out of SMS by replying STOP.
- Request access, correction, or deletion (subject to legal/operational requirements) by contacting us.
10. Children’s Privacy
Our website is not directed to children under 13 and we do not knowingly collect personal information from children under 13.
11. State Privacy Notice
Depending on where you live, you may have additional rights under applicable state privacy laws. We respond to verified requests as required by law.
12. Policy Updates
We may update this policy from time to time. Changes are effective when posted and we will update the effective date above.
13. Contact Us
Trial Bridge Clinical Research
300 E. Main St., Suite 300, Durham, NC 27701
Phone: 919-726-0472
Email: contact@trialbridgecr.com
This policy is provided for general informational purposes and may need customization to reflect specific vendors and practices.